COMPLAINT FORM – BROKING FX

INTRODUCTION

A “Complaint” refers to any expression of dissatisfaction by a client regarding the trading, investment, or related services provided by Broking FX.

By completing this form, you are formally submitting a complaint regarding your trading account or services received.

To ensure proper handling of your complaint:

  • Complete all required fields accurately
  • Attach any supporting documents or evidence (if applicable)
  • Submit the form via email to:

📧 info@brokingfx.com

CLIENT DETAILS

  • Full Name:
  • Trading Account Number:
  • ID / Passport Number:
  • Occupation:
  • Nationality:

1. CONTACT DETAILS

  • Residential / Business Address:
  • Province / State:
  • Country:
  • Phone Number:
  • Email Address:

2. COMPLAINT CATEGORY

Please select the category that best describes your complaint:

  • Account-related issue
  • Trading platform issue
  • Execution / pricing issue
  • Deposit / withdrawal issue
  • Customer service issue
  • Technical issue
  • Other (please specify): __________

3. DETAILS OF COMPLAINT

3.1 Nature of Complaint

Please select the specific cause of your complaint:

  • Order execution delay
  • Incorrect pricing or slippage
  • Account discrepancies
  • Withdrawal delays
  • Platform malfunction
  • Communication issues
  • Other (please specify): __________

3.2 Date of Issue

Please specify the date when you first became aware of the issue:

3.3 Disputed Amount

Please indicate the amount involved (if applicable):

3.4 Previous Communication (if any)

If you have previously contacted customer support, please provide:

  • Date(s) of communication:
  • Name(s) of representative(s):
  • Outcome / response received:

3.5 Detailed Description

Please describe your complaint in detail, including:

  • What happened
  • When it occurred
  • How it has affected you
  • Any relevant transaction details

(Attach additional pages if necessary)

DECLARATION

I confirm that the information provided above is true and accurate to the best of my knowledge. I understand that Broking FX will review my complaint and may contact me for further information if required.

SUBMISSION INSTRUCTIONS

Please send the completed form along with any supporting documents to:

Mail Id: –
support@brokingfx.com 
service@brokingfx.com