1. OBJECTIVE

This manual has been prepared in accordance with the Promotion of Access to Information Act, No. 2 of 2000 (PAIA).

The purpose of this manual is to:

  • Provide guidance on how to request access to information held by Broking FX
  • Outline the procedures required to exercise or protect rights under applicable laws
  • Promote transparency, accountability, and good governance

This manual assists individuals and entities seeking access to company records in compliance with PAIA requirements.

2. CONDUCT OF BUSINESS

2.1 Company Overview

Broking FX operates as a financial services provider offering trading services across multiple asset classes.

2.2 Services Offered

The company provides access to:

  • Foreign Exchange (Forex)
  • Commodities
  • Indices
  • Shares
  • Cryptocurrencies

Broking FX earns revenue through spreads (bid/ask differences) and/or commissions.

2.3 Commitment to Compliance

Broking FX is committed to:

  • Transparency and accountability
  • Compliance with applicable laws including PAIA and POPIA
  • Protecting client information and ensuring lawful data processing

2.4 Legal Framework

PAIA enables individuals to access information held by private bodies where such information is required to exercise or protect rights.

Broking FX complies with all applicable legal obligations under:

  • Promotion of Access to Information Act (PAIA)
  • Protection of Personal Information Act (POPIA)

3. CONTACT DETAILS (SECTION 51(1)(a))

All requests for access to information must be directed to:

Information Officer – Broking FX

📧 Email: info@brokingfx.com

(All communication regarding information requests should be sent to the above email address.)

4. GUIDE IN TERMS OF SECTION 10 (SECTION 51(1)(b))

PAIA provides individuals with the right to request access to records held by private entities, including Broking FX.

  • Requests must follow prescribed procedures
  • Applicable fees may be charged as per PAIA guidelines

Under POPIA, individuals also have the right to:

  • Request confirmation of personal data held
  • Request access to or correction of such data

PAIA Guide Availability

A detailed guide to exercising these rights is available from the Information Regulator (South Africa).

Contact Details:

Physical Address:
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001

Postal Address:
P.O. Box 31533
Braamfontein, 2017

🌐 Website: https://www.justice.gov.za/inforeg/contact.html
📧 Email: enquiries@inforegulator.org.za

5. APPLICABLE LEGISLATION

Broking FX complies with all relevant laws and regulations, including:

  • Promotion of Access to Information Act (PAIA)
  • Protection of Personal Information Act (POPIA)
  • Financial services and regulatory laws
  • Applicable industry standards, rules, and directives

Certain records may be automatically available where required by law.

6. ACCESS TO INFORMATION PROCEDURE

To request access to records:

  1. Submit a formal request via email
  2. Provide sufficient details about the requested information
  3. Include proof of identity (if required)
  4. Pay applicable fees (if applicable under PAIA)

Requests will be processed in accordance with legal timelines and requirements.

7. AVAILABILITY OF THIS MANUAL

This manual is available:

  • On the Broking FX website
  • Upon request via email

8. CONTACT US

For any queries or requests related to this manual:

Mail Id: –
support@brokingfx.com 
service@brokingfx.com